If you have purchased the wrong product and we have NOT SHIPPED your purchase please contact us at the contact portal or email [email protected] and we will be more than happy to swap it for the correct product, swap it for a product of equal value or give a full refund or partial.
For health and safety reasons once items are shipped NO refunds or exchanges will be given.
In the instance the product is faulty a refund or exchange will be offered within the first 28 days from date of purchase.
On receiving your package Forever Baby asks that you inspect your items to ensure they are correct and not faulty. If you have identified an issue or wrong item please contact us via the contact portal or email [email protected]